The following comprises answers that Scentsy Family (Velata's Parent Company) has issued regarding some of the frequently asked questions about Velata products. If the answer to your question isn't listed here, please send me an email at chocelata@gmail.com
What is Velata?
Velata is a fun, family-friendly way to experience chocolate fondue. Velata warmers include an exclusive, food-safe dish in which you can warm the world's finest quality Belgian chocolate for an easy, enjoyable fondue experience.
When will Velata be available?
Velata will launch on May 1, 2012.
What does Velata mean? And how do you say it?
Velata (pronounced VEH-LAW-TUH, as in "Gotta Velata") is the Latin word for "veiled" or "covered".
What is the difference between a Scentsy warmer and a Velata warmer?
Unlike Scentsy warmers, Velata's silicone dish is suitable for warming and serving food, is microwave-safe and dishwasher-safe. Velata warmers use a patent-pending technology that keeps the melted chocolate at the perfect temperature - warm enough to stay melted, but not so hot that is scorches.
How many Velata warmers are available for purchase?
Velata will launch with 14 unique warmer designs.
What type of light bulb does a Velata warmer use?
Velata uses a 25-watt light bulb - the same type of light bulb used in a Full-Size Scentsy Warmer.
Where are Velata warmers made?
Velata warmers are designed by Velata and made to our exact specifications by our trusted manufacturing partner in China.
Can I use a Scentsy warmer for Velata chocolate?
No. Scentsy warmer dishes are not made for food use.
Can I use my Velata dish with my Scentsy warmer?
No. Velata warmers are designed to work with the accompanied dish. They type of ceramic material, the number of vent holes, the position of the light bulb relative to the dish, are all factors that can change the temperature of the chocolate. Use Velata warmers for warming chocolate; Scentsy warmers for warming wax.
What kind of chocolate is used?
Velata uses premium Belgian chocolate - the finest chocolate in the world. We are launching with four flavors: milk chocolate, white chocolate, dark chocolate, and caramel milk chocolate.
Can I use other brands of chocolate in a Velata warmer?
Our warmers are calibrated to work with the recipes of chocolate we sell. You will not get a better experience using any other chocolate. The Velata warranty will not cover damage caused by non-Velata brand products.
How do I melt the chocolate?
Velata chocolate comes in a microwave-safe pouch with a pour spout. It is designed to be melted in the microwave and kept warm in the Velata warmer.
Can I melt the chocolate directly in the warmer?
Yes. Velata chocolate can be removed from the pouch and melted in the warmer. Please allow 45 minutes for the chocolate to melt.
Who is the manufacturer of Velata chocolate?
The identity of all manufacturing partners is considered a trade secret.
What are the ingredients in Velata chocolate?
Milk Chocolate: sugar, cocoa butter, whole milk powder, cocoa liquor, soy lecithin, natural vanilla.
White Chocolate: sugar, cocoa butter, whole milk powder, soy lecithin, natural vanilla.
Dark Chocolate: cocoa liquor, sugar, cocoa butter, soy lecithin, natural vanilla.
Caramel Milk Chocolate: sugar, cocoa butter, whole milk powder, skimmed milk powder, cocoa liquor, caramel powder (skimmed milk powder, milk proteins, sugar, butter), whey powder, lactose, soy lecithin, natural vanilla, caramel.
What is the best way to store any leftover chocolate once it has been melted?
If any melted chocolate remains in the dish, first let it cool, then cover it with plastic wrap and store in the refrigerator. Velata chocolate is designed to taste great melted, not look great cold. The cocoa butter in Velata chocolate will "bloom" once melted and cooled, resulting in a cloudy appearance. Taste, quality, and appearance are unaffected when melted.
Is Velata gluten-free? Dairy-free? Sugar-free?
All Velata chocolate is gluten-free. Our dark chocolate is dairy-free, but processed on the same line as products that contain dairy. No Velata products are sugar-free, but we are exploring sugar-free options.
Does Velata contain peanuts or tree nuts and/or is it processed in a facility that processes products that contain peanuts or tree nuts?
No. Velata does not contain any peanuts or tree nuts and is not produced in a facility that processes products that contain peanuts or tree nuts.
Is the Belgian chocolate used in Velata a Fair Trade product?
The vendor who is producing our chocolate in Belgium is a member of the World Cocoa Foundation (WCF) and the CAOBISCO who are committed to the social and economical well-being of cocoa workers and their communities. Details related to fair trade and corporate social responsibility can be found on www. Velata.net upon launch.
Do you have plans to expand the Velata line to include food products other than chocolate?
We are always exploring new product opportunities.
